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Refund Policy

Understanding your rights and our commitment to fair refund practices

Last updated: February 15, 2025

Policy Overview

At Prosperaxis, we stand behind the quality of our educational content and want to ensure your complete satisfaction. This comprehensive refund policy outlines the conditions, procedures, and timelines for requesting refunds on our courses and educational materials.

1

Refund Eligibility Criteria

We offer refunds under specific circumstances to ensure fairness for both students and our educational platform. To be eligible for a refund, your request must meet the following requirements:

  • Request submitted within 30 days of initial course enrollment or purchase
  • Course completion must be less than 25% of total content
  • No certificates or completion badges have been issued
  • Technical issues that prevented access must be documented and reported
  • Course content significantly differs from advertised curriculum

Non-Refundable Items

Certain purchases are not eligible for refunds, including downloadable materials that have been accessed, one-on-one mentoring sessions that have been conducted, and promotional or discounted courses purchased during special offers.

2

How to Request a Refund

Requesting a refund is straightforward when you follow our established process. We've designed this system to handle your request efficiently while gathering necessary information for processing.

1

Contact Support

Email help@prosperaxis.info with your refund request including order details

2

Provide Information

Include purchase date, course name, and detailed reason for refund request

3

Review Process

Our team reviews your request within 5-7 business days and responds with decision

4

Processing

Approved refunds are processed within 7-14 business days to original payment method

Important Documentation Required

Please include your transaction ID, registered email address, and specific details about any technical issues experienced. Screenshots or error messages help expedite the review process.

3

Processing Times and Payment Methods

Understanding when and how you'll receive your refund helps set proper expectations during the process. Processing times vary based on your original payment method and banking institution policies.

  • Credit Cards: 5-10 business days after approval
  • Debit Cards: 7-14 business days after approval
  • Bank Transfers: 10-15 business days after approval
  • Digital Wallets: 3-7 business days after approval

Partial Refunds

In certain circumstances, we may offer partial refunds for courses where significant content has been accessed but technical issues or content discrepancies occurred. These are evaluated on a case-by-case basis considering course completion percentage and specific circumstances.

International students may experience longer processing times due to cross-border banking regulations. Currency conversion rates applied will be those in effect on the refund processing date, not the original purchase date.

Need Help with Your Refund?

Email: help@prosperaxis.info

Phone: +639173026387

Address: Cyberpark 1 Araneta Center, Cubao, Quezon City, 1109 Metro Manila, Philippines

Support Hours: Monday-Friday, 9:00 AM - 6:00 PM (Philippine Time)